Conditions and Terms of Sale

CONTRACT CONDITIONS FOR ISSUING

“THE SINGLE ADMISSION TICKET” FOR ENTRACE TO “THE GREAT CATHEDRAL MUSEUM”

1. DEFINITIONS

THE SINGLE ADMISSION TICKET: entrance document entitling admission to the monumental complex of Piazza Duomo

THE GREAT CATHEDRAL MUSUEM: monumental complex located in Florence and made up of Giotto’s Bell Tower, Brunelleschi’s Dome, San Giovanni’s Baptistry, the Crypt of Santa Reparata and the Museum of the Opera del Duomo (Cathedral Workshop).

CHILDREN: children aged between 6 and 11 years old

WEBSITE: https://www.ilgrandemuseodelduomo.it/

2. PURCHASE AND COST OF “THE SINGLE ADMISSION TICKET” AT A FULL AND REDUCED PRICE

With the purchase of “The Single Admission Ticket” the buyer shall have the right to enter the monumental complex of “The Cathedral Great Museum”. “The Single Admission Ticket” may not be transferred to third parties, nor may it be purchased through an authorized representative, unless by a commercial agreement signed for this purpose authorized by Opera di Santa Maria del Fiore.

• The full price of “The Single Admission Ticket” is 18 Euros.
• Children may obtain the “The Single Admission Ticket” at the reduced price of 3 Euros. Children of 6 years of age or younger may enter the “The Great Cathedral Museum” free of charge.

3. FREE “SINGLE ADMISSION TICKETS”

The following users are exclusively entitled to free "The Single Admission Ticket" and therefore to free entrance:

• visitors with disabilities and their accompanying persons;
• Police Forces, only in the course of their duties in regular service;
• Priests, men and women religious;
• Journalists registered in the Italian National Order of Journalists or in the Foreign Press Association in Italy if in possession of an authorization document issued by the Opera Administration;
• The accompanying person of a homogeneous group for every 20 persons;
• Teacher and/or accompanying person of scholastic groups for every 10 pupils;
• Tour guides authorized by the Province of Florence to exercise their profession;
• ICOM- ICOMOS card-holders (please note that free entry is only valid only for the Museum of Opera del Duomo (Cathedral Workshop)
• FAI members for whom the facilitation is only valid on the 9 Euro Museum ticket.

4. MEANS OF PAYMENT

• “The Single Admission Ticket” can be paid by cash, bank debit card or credit card.
• “The Single Admission Ticket” is not reimbursable.
• Events such as adverse weather conditions, security and public order reasons or other organizational or technical factors that are not attributable to the Opera di Santa Maria del Fiore might cause changes in opening hours, access modes (including ascents and descents), or events scheduled for "The Great Cathedral Museum". The responsibility of Opera di Santa Maria del Fiore is excluded should one of these situations occur.
• Reservations for all visits may be subject to cancellations due to liturgical celebrations or other extraordinary and organizational needs of Opera di Santa Maria del Fiore; these changes will be communicated as soon as possible by the staff assigned to the service via the Website or via e-mail or through the contacts communicated at the time of booking, however with no refund, in whole or in part, of "The Single Admission Ticket" under these circumstances.

5. VALIDITY

• "The Single Admission Ticket" is valid for 72 hours from the first access to the first monument mentioned in" The Great Cathedral Museum ". It can be activated within 30 days from the date of its issuance.

6. RULES OF CONDUCT:

• The purchase and/or use of "The Single Admission Ticket" entails the purchaser and/or user’s unconditional acceptance of the present general conditions of sale, as well as of the rules of conduct to be complied with during the visits to "The Great Cathedral Museum", expressly exempting Opera di Santa Maria del Fiore for any damage, be this direct or indirect, that may derive from the execution of the Contract, also due to the actions by third parties.
• No animals of any kind or size are allowed, except for guide dogs for the blind or support/aid animals if certified.
• Visitors are obliged to follow the itineraries, respect visiting times, opening and closing times, access modalities and provisions for the protection of the place and respect for its holiness.
• The Opera of Santa Maria del Fiore staff may refuse access to visitors wearing clothing that does not respect the religiosity and/or the prestige of the place.
• Mobile phones, tablets or similar, which might disturb the premises and its visitors, are permitted only if silenced and with the use of earphones.
• Please contact the staff for any photographic and audio-visual shooting. In any case, the use of flashes and portable tripods is forbidden. It is always forbidden to photograph inside the area reserved for the worshipers.
• It is forbidden to eat and drink inside the monuments.
• The buildings to be visited are subject to the rules of artistic and cultural heritage protection and as such the utmost caution is recommended.
• For safety reasons, it is not advisable for visitors to access the terraces wearing high heel shoes or wearing shoes that are not fit for safe walking, as there are very narrow and steep passages. Barefooted visitors are forbidden to go to the terraces. Children must be accompanied by an adult (who is at least 18 years old) and be held by hand during the visit to the terraces. Access with strollers and prams is allowed on the terraces only and exclusively if these are closed and not to be used. The itinerary is in fact difficult because there are steep connecting stairways and very narrow passages.
• It is reiterated that Opera di Santa Maria del Fiore is exempt from any liability for direct or indirect damage that may occur to the visitor and/or objects they own as a result of the use of services, goods and museum areas made available within the places of "The Great Cathedral Museum", both individually and as a whole. Opera di Santa Maria del Fiore is also exonerated from any liability deriving from the theft of property owned by visitors in the areas and in the museum spaces.
• We note that the safety measures are applied within the limits of compatibility of the nature and age of the buildings, with the exemption of all consequent responsibility on the part of the Opera of Santa Maria del Fiore. Maximum caution is therefore recommended

7. ACCESS

• To access and visit "The Great Cathedral Museum" it is necessary to have a valid "Single Admission Ticket". The staff reserves the right to check during the visit inside the monumental complex.
• In the case of a purchase of "The Single Admission Ticket" from unauthorized for sale third-parties, or in case of theft, counterfeiting, or of the ticket not being legible (for reasons not attributable to Opera di Santa Maria del Fiore), a copied ticket or obtained in violation of the contract, the buyer:
• shall not be allowed to enter "The Great Cathedral Museum", if he/she is at the entrance;
• will be accompanied to the exit if, however, he/she is already inside the "The Great Cathedral Museum".
• For the above stated purposes, "The Single Admission Ticket" may not be resold for commercial purposes, traded, transferred or delivered for commercial, advertising or promotional purposes (by way of example but not limited to, contest prizes, sales by charities) ) without having obtained the prior written consent from the Opera di Santa Maria del Fiore through the Area responsible for promotion.
• Buyers may consult the Website, and/or contact the Information Office in order to find out the opening hours, the possible variations of dates, timetables or other elements related to the opening of "The Great Cathedral Museum", which will only be disclosed via these channels.

8. GENERAL PROVISIONS

This purchase contract is governed by and interpreted in accordance with Italian law. Any dispute arising from and/or in connection with the contract will fall under the exclusive jurisdiction of the Court of Florence. The contract shall be valid and effective from the date of purchase of "The Single Admission Ticket" and the simultaneous receipt of payment by Opera di Santa Maria del Fiore. From that moment onward, the purchaser of "The Single Admission Ticket" will be subject to these General Conditions.

Prof. Luca Bagnoli

President of the Opera di Santa Maria del Fiore

The monumental complex of Santa Maria del Fiore is above all a place of worship. Visitors are asked to respect some simple rules.

• 1. Your pre-purchased ticket DOES NOT guarantee access or stay inside the monument. Prepurchased ticket DOES NOT guarantee access or stay if you choose not to respect the following:
• 2. Appropriate clothing is required, no bare arms/shoulders or bare legs – Special attention to this point; access to the Cathedral, the Baptistery and Santa Reparata will be denied without an appropriate attire
• 3. Please be quiet
• 4. Please turn your mobile phones off
• 5. Do not eat nor drink
• 6. Pets are not allowed
• 7. Works of art must not be touched
• 8. No smoking Please don't use flash or tripod
• 9. Entrance not allowed with large suitcases
• 10. Wardrobe not present

Privacy protection of personal data in relation to online transactions (Legislative Decree Number 196 of June 30, 2003, Italian Code for the Protection of Personal Data).

1. In order to deliver our product shopping service, we will ask for personal data required for the supply and management of the contractual relationship with Weekend a Firenze Srl. In addition to the required data, we will also ask you for optional data, which will enable us to provide you with additional offers and services totally free of charge to you.

2. The supply of your data will be followed by drawing up of a distance sales contract with Weekend a Firenze Srl (authorized for this activity), which will assume all responsibilities (collection, billing, shipping, right to withdraw, etc.) according to the Italian Legislative Decree 185/1999. Please note that the transaction will occur on the server with SSL encryption for secure transmission, and that verification of your credit card will be through a bank payment, which will validate the payment and record the card code, without the latter ever reaching the server of Weekend a Firenze Srl.

3. Your personal data will be processed for the purpose for which they are collected, and within the limits of operations practical for such purposes. Your data will be recorded, stored in electronic databases, selected and used with electronic and computerized instruments and in a lawful and proper manner and in compliance with the rules of confidentiality and transparency of data and safety measures laid down in the Italian Legislative Decree 196 / 2003.

4. Weekend a Firenze Srl is also authorized to process the data transmitted and collected for the following purposes:

• - Collection of data and information in general and in particular in regard to your interests and/or preferences
• - Sending of commercial information and offers, including that of third parties
• - Sending of advertising and informative material, including coupons, voucher offers and newsletters
• - Execution of marketing communications, including interactive ones
• - Sale to third parties of data collected for commercial purposes for the sale or attempted sale, or for the purposes of commercial and/or statistical nature
• - Sending commercial communications related to its products and services
• - Communication of information to companies that perform functions closely related to operation of the service
• - Transferring data to companies affiliated with Weekend a Firenze Srl

5. We inform you that you have the possibility at any time to request the modification or cancellation of your data, and exercise all rights under article 7 of the Italian Code for the Protection of Personal Data by sending an email to our address: [email protected]

6. Data controller of personal data in relation to the operations of online transactions is Weekend a Firenze Srl (Via Pistoiese 132, 59100 Prato, Italy. Telephone: +39-0574-38074, Fax +39-0574-401744, E-mail [email protected]), who will be overseeing the operations of the processing of your personal data, instrumental and/or incidental to the services of shopping, and against which you can exercise your rights under article 7 of Legislative Decree 196/2003. It is possible that the terms and conditions of data treatment are updated as a result of technological innovations and/or legislative changes on the matter.

Terms and Conditions - accepted also pursuant article 1341 of the Italian Civil Code

Terms and Conditions - Sale of Product

PURCHASE PROCEDURE: Buying our products is simple – just follow these instructions:

• Fill in the required fields, specifying the quantity of items desired and possibly selecting available variations
• Click on CALCULATE to check the price
• Click on BUY or RESERVE
• Click on CONTINUE SHOPPING to purchase other items or CHECK OUT NOW to complete your order
• Read the summary page and check if the information is correct
• Select the destination and click on UPDATE
• Click on PROCEED TO PAYMENT
• Enter your personal data for billing and shipping address (if different from the person making the purchase) and click the SUBMIT FORM AND PROCEED TO
• PAYMENT button
• Enter the details of a credit card (secure server) and confirm the correctness
• Click on CONTINUE

GENERAL TERMS AND CONDITIONS

1. ORDER CONFIRMATION: Once the charge on your credit card has been confirmed (by the bank, as the information of the credit card will under NO circumstances be transmitted to Weekend a Firenze Srl), a copy of the request to purchase the selected product will be automatically sent to the email indicated. At the same time, the physical address included in the purchase form will be provided to the entity in charge of shipping the goods. It is therefore essential to check that you have entered the correct address, as any erroneously addressed shipments may not be attributed to Weekend a Firenze Srl and shall not entitle to any refund.

2. SHIPPING AND DELIVERY TIMES: The shipment (by Weekend a Firenze Srl or directly from the manufacturer, depending on the type of goods and agreements between Weekend a Firenze Srl and the manufacturer/Producer) is put into processing as soon as confirmation of the payment and completion of the order are received. Unless otherwise specified, the cost of shipping is paid by the buyer, to the extent specified on the website. The delivery time is expected to be within approximately 10 days from the order and payment date. This time frame should, however, be considered as merely indicative as unforeseeable circumstances or force majeure and/or reasons not caused by Weekend a Firenze Srl may cause delays. In case of non-delivery of the product within 10 days from the date indicated, the buyer is invited to send an email to Weekend a Firenze Srl, which will undertake the necessary inquiries. Non-delivery after the deadline of two months from the order date will entitle the purchaser to a new delivery of the product at no additional cost. In any case, no compensation will be payable in case of delivery delay.

3. PURCHASE AND CANCELLATION POLICY: Buyer has the right to cancel the order only as long as the goods have not been sent. In this case you will be charged only the costs of the order to the extent of 10% of the total price, which will be billed as compensation for the cancellation. Once the goods have already been shipped, cancellation is not permitted, except as provided by the rules governing the ability to subsequently withdraw, for reasons and within limits of the current Italian laws.

4. DEFECTS AND LIABILITY: Any faults or defects in the product must be reported and documented no later than eight days from delivery with registered mail to Weekend a Firenze Srl, and notified of by email in advance. The alert will be immediately sent to the producer (whose data will also be transmitted to the buyer), so that the producer may eliminate the defect or replace the product within the terms of the law, without altering the provisions in the Consumer Protection (Italian Legislative Decree 206 /05), where applicable.

5. WARRANTY – PRODUCT DAMAGE – REFUNDABLE DAMAGES - INDIRECT DAMAGES Weekend a Firenze Srl is liable to the customer only upon payment of the amount due in accordance with the terms and conditions of the applicable laws in points 1, 2, and 3. In this regard, Weekend a Firenze Srl cannot however be liable for any indirect or special damage to the goods, their responsibility being limited to the refund of the cost of the reservation, with the exclusion of any other item of damage and/or refund. Any other disruptions or damage to persons or property, especially if they occurred at the time of actual booked visit, are not the responsibility of Weekend a Firenze Srl and will in no case be charged to Weekend a Firenze Srl and contested.

6. COMPLAINTS Any claim by the customer must also be made in writing via email within 3 days from the date of the visit and confirmed by registered mail within 30 days of the visit. Beyond this period, no claim can be considered.

7. APPLICABLE LAW AND JURISDICTION In principle, the law applicable will be that in force in Italy, except in cases where the contract to be considered was concluded at the residence of the purchaser. Any dispute will be settled exclusively by the Court of Florence.

Terms and Conditions - Sale of Services

1. ORDER CONFIRMATION AND USE OF THE SERVICE BOOKED: Once the charge on the card has been confirmed, a copy of the reservation will be sent automatically to the e-mail address. As soon as the service is confirmed, the original voucher will be sent to the e-mail address in the booking form, it is therefore important to check the correct email address has been entered in the booking form. The receipt of the copy of the order immediately after the order has been placed does NOT constitute the final order confirmation. Bookings are subject to availability. The service may be deemed confirmed ONLY upon receipt of the confirmation voucher, generally (indicatively and not exclusively) one business day after the order (Monday for orders received on Friday and during the weekend), with the exception of services on the waiting list and museums that give advance confirmation of the visit within an established timeframe. The customer is obliged to check the conditions of confirmation for the individual service before making the reservation. Admission to the booked museum is granted upon presentation of the confirmation voucher at the museum's reservations desk. For tours and excursions, the confirmation voucher must be presented to staff at the indicated tour meeting point at the appointed time. Customers without the confirmation voucher will NOT be permitted admission to museums or granted participation in the tours. Please note that it may be required to show proof of identity at the museum, especially if reduced price tickets have been booked. IMPORTANT NOTE: Confirmed time is not always the same time as the time requested on the order form. The museum or attraction will automatically confirm the closest available time, which can be any time during opening hours on the selected date, if the preferred time is no longer available. If access to the museum is sold out on the requested date and there are alternative dates, the customer will be contacted by e-mail to request his/her availability. However, if no alternative date is available, the order will be canceled and the payment for the booking reimbursed.

2. CHANGES AND CANCELLATION OF SERVICE: During periods of major crowding, admission to museums and monuments may be delayed despite the reservation. Weekend a Firenze Srl cannot be held accountable or responsible for any such disruptions (the occurrence of which is very rare), as they are a result of the internal organization of the museum booked. Weekend a Firenze Srl is not responsible for any changes or cancellations effected by the management of the museums for the programs offered. Similarly, Weekend a Firenze Srl cannot be held responsible for cancellations or changes of booked tours for reasons of unforeseeable circumstances or force majeure (e.g. bad weather conditions, strikes, changes in the opening or closing schedules of museums and monuments, delays, or other issues). In these cases, the customer is entitled to a refund of the amount paid for the ticket only, excluding the booking fee. Weekend a Firenze Srl is not responsible for damage caused by third parties or for reasons beyond its control, and is not responsible for the loss of valuables, luggage, and other items during the excursions and visits. Weekend a Firenze Srl is not responsible for any kind of lack of service that could occur during the use of the confirmed reservation.

3. CANCELLATION OF RESERVATION: Generally, museum reservations, once confirmed, may be canceled, and the customer will receive reimbursement of the cost of the unused ticket, excluding booking fees. Nevertheless, all excursions and some museums have specific cancellation policies. The customer is therefore obliged to check the cancellation policy in the description of each service before making a reservation, as cancellation may be excluded, resulting in the impossibility of reimbursement even of the mere cost of the ticket.

4. RESPONSIBILITY: Limitations and Exclusions The liability of Weekend a Firenze Srl to the customer limits itself to the generation and transmission of the web voucher, according to the terms and conditions set out above in points 1, 2, and 3, and only upon payment of the amount due. However, even in relation to that hypothesis, Weekend a Firenze Srl cannot be liable for any indirect or special damage, their liability being limited to reimburse the cost of the reservation, with the exclusion of any other claim of damage and/or refund. Any other disruption or damage to persons or property, especially if occurring at the time of the actual booked visit, are not the responsibility of Weekend a Firenze Srl and can in no instance be charged to Weekend a Firenze Srl or questioned.

COMPLAINTS Any claim by the customer must be made in writing via email within 3 days of the completion of the booked visit and confirmed with a letter sent by certified mail within 30 days from that same date. Beyond this time frame no complaints will be taken into account.

JURISDICTION Any dispute will be settled exclusively by the Court of Florence.